I need direction
master 8 attends Oosh services the scariest & my worst fear happened
the driver forgot my child was in the van and drove home locked him in and went inside :(
my son wont speak up, realized driver(wont say name) wasn't coming back and walked home unfortunately he didn't know where he was but some how found his way home.
i have reported to police no charges laid but reports are being lodge.
who can i go to get answers
we have no idea what time he was left how long it took him to get home etc
i need answers to process absolute mess so scared to let my child out of my sight
this is nsw
Oosh services complaint
Oosh services complaint
Posted in:
Kids
22 Replies
Go to the oosh and tell them exactly that. You want answers. You need to know what happened to him .
Goes to show our kids are more capable than we give them credit for, he found his way home in one piece. Definitely start with the Centre. It must have so scary for you!
I’m a savage but I personally would go straight to a media outlet, maybe even 3AW and have them contact them for comment. Scare them a bit into the seriousness of it and making it public reflects negatively on them.
Why go straight to the media? That's just going to make a bad situation so much worse. Start with the Centre but also report it with whatever governing body it concerns, then keep working your way up until it's dealt with in a way that it will never happen to another child. If all else fails and there's a chance it could happen to another child then you make it public. This was one employees stupidity and negligence, it's unfair to ruin someone's business and a whole centres jobs without giving them a chance to rectify.
This is a situation that needs to be dealt with at the beginning (with the centre/staff and police). Running to the media can be detrimental and will make this parent look bad as she didn’t try and deal with this in a mature way first.
Go to the centre and demand action be taken and you want answers. In failing that, then talk to a lawyer about your rights/what you should do next. This is a situation that scares me and any parent really, good luck xx
Update
I lodged a complaint with department of families.
Police have to mandatory report & so should the after school.care services
I have repeatedly asked what happened & how did he get forgotten.
I keep getting we are sorry
Driver has made no contact at all
Oosh services we have heard nothing since Saturday
1 Coordinator visited our son with gifts & sorry notes but still couldn't explain what happened
It's not 'couldn't'. They have likely been told not to say anything to protect themselves legally.
Really, the driver didn't check, and was probably having a couldn't be bothered day.
The driver wont say anything to you, they wont apologise. This will be because if they say something like sorry to you, then that is as good as admitting fault and opens them up to charges. They are being told what to do and say by a lawyer most probably
Wow at 8 I’m a little surprised he didn’t speak up.
I’m not sure what your expecting them to say and do.. sorry is all they can say and do.
Further they will need to review their policies and procedures to ensure it doesn’t happen again
I'm not surprised he didn't speak up as that's how he is,
Not all children will speak up & he thought they were picking a child up.
No sorry isn't all they can do that isn't acceptable by putting a child in danger & he was put in danger.
No explanations
So you are pushing for compensation..
So get a Lawyer. They are not going to give you anything unless there hand is forced. So if you feel entitled to more than an apology you will need to seek legal advice.
Yes he was left in a car. But his decisions will also come into play.. so your entitlement check maybe not as big as your imagining.
Wow at no stage have I said I want compensation EVER
I asked for advice on where I can go to get answers & explanations on how & why this has happened.
Just because my son was older does not mean he was in any less danger then a younger child.
Attacking victims is not acceptable & you need to look at your self
At no point have I attacked you.
You will not get an explanation here. I’m not sure how you can’t see that. It’s pretty obvious right. The proper checks were not performed - the end... they can explain that to
You til your blue in the face. Hearing that will not satisfy your anger.
You have to be honest with yourself here . There procedures failed you. You need to ask how will they prevent it from happening again...
And threatening the media - it’s hard to believe your not after compensation maybe put more energy in seeking support for your son.
When did I threaten the media ?
My son gets 100% of support & I bloody hope your child doesn't go through what mine has
Above in a reply.
I’m in no way saying that it was right or fair.. but you have to have realistic expectations. Right now your being reaction and taking offence when mon is meant.
They failed in there duty of care. They have apologised. Now you need to focus on holding them accountable for it not happening again.
Be mindful though your reaction to this in front of your son will also attach to his memory of it. Try to focus on the positives. He was ok and he did get himself home safely. Try to shape it in his memory as his success and not focus on the trauma of it so much. Hence a professional psychologist or counseling should be a first step. The OOSH service can foot the Bill..
That was not me 😔
There is a reason I'm posting anonymous I do not want to draw attention to myself or the business.
I asked on here as noone could direct me of how we can get some answers.
The police were involved but found no malicious act so have reported to relevant authorities & closed case.
We gave permission for the driver to cone see us 2 days ago & he has made no contact.
I will be contacting director on Wednesday if they haven't contacted me by then.
I don't want money I want answers & assurance this doesn't happen again
I hope he has the balls to face you.
And that you get adequate closure
Wow this is horrible and im so sorry this happened to you and your son. This needs to be taken seriously by everyone involved!
Can you ask to speak directly to the driver? Or go down to the oosh centre and speak with the director. Ask for names and numbers of those who are higher in the chain and keep onto the police (make sure you get a report number)
This shouldnt be swept under the carpet like it sounds like they are trying to do, and i dont think gifts and apologies really cut it either!
You want an incident report of EXACTLY what happened, in writing, and a follow up of what will change in the future to ensure this doesnt happen again.
Might also be an idea to keep a diary to write down what happened and on what dates etc in case its needed in the future
Thank you this is what I was looking for
Agree! I would be going through in my mind all the 'what ifs' including the 'what if this is not taking seriously and something worse happens to another child'. You are right to pursue it and try to make sure this never happens again. There should be procedures put in place so this does not happen again and they should let you know what these are. I hope your young man is going okay, pretty scary thing for a child to go through.
UPDATE
we are seeking legal advice due to the service where our son has attended for 2 yrs stating the van isnt part of the service. very complicated and a play on words.
we have had 1 phone call in 5 days from the owner, the driver has made no attempt to contact and see if our son is ok
department of education is doing a full investigation and sending an someone to our area for this
DOCS no contact from them at all
our super brave son has had a couple of melt downs this week and we have made an appointment with a physiologist for next week.
hes asked for extra days at martial arts so we have organized this as well.
Just for the people who think we want money no we don't i want answers and assurance this wont happen to another child as this company own a child care center as well and do transport from there.