Hi IMs,
I’m a young small business owner and lately I’ve felt really down. I put in a lot of heart into my work and am proud of my values. I’ve achieved so many goals I have set this year. I know what I’m doing is good.
A client was rude to me the other day and it really got to me, I think because I’ve been so exhausted. So to have someone be outwardly rude and disrespectful just got straight under my skin.
I don’t know how to explain it but -
How do you regroup when you know what you’re doing is your dream - yet being tough enough to deal with the BS? And how to deal with clients who don’t treat you respectfully?
Thank you!
3 Replies
Firstly, congratulations on being so driven and passionate, you’re a credit to your generation. In my experience I have learnt to rest and recuperate - you’re exhausted and that lowers resilience, makes us more vulnerable physically and psychologically. I know you’re busy but it’s important to take time out to rest or you will burn out.
As for rude clients, approach with curiosity, generally they are rude because they’re going through something themselves. You don’t need to take that on and being exhausted lets it get under your skin. Acknowledge their concerns so they know they’ve been heard but be strong and clear on your boundaries. And again, take time out to appreciate all you’ve done and to have a rest - you can’t keep going if your cup is empty. Look after yourself, you’re business is counting on it xx
Was the client rude to you regarding quality of work or was it anything based particularly on your ethic/product? If it was, I would take it as constructive feedback and over the next week work on a way to improve. If it was just general asshole behaviour without warrant literally just cop it on the chin. I know it's hard to do, especially when you are giving your all and doing something you love so much (and sometimes without thanks and little reward). If you need to, write a list about the positives and revisit why you are down this career pathway to remind you exactly why you are doing this and set yourself some goals. X X X X
Edited to add:
Also, regarding dealing with rude clients/moving forward - on days I get nasty clients I either 1. smile and wave and be the bigger person or 2. become hostile and rude back. It depends on my mood and what it's regarding however every single day is a new day in business so if they were a rude cow to me and I was a bitch back, I come to work the next day and treat that client like it never happened and start off on a good foot. I don't let it interfere with future business and don't even mention it (makes it awkward).
If you are young, for next time...pretend you are not the boss.
It descalates the situation.
I bought a cafe when I was 21 years old. Built it up, poured my heart and soul in it. Worked 91hrs a week for 4 years.
Everyone is a critic, people could be so harsh. If they came in looking feisty. I would say 'sorry H....isn't here. I can pass on a message'
The more confidence you get the more you can brush off the haters.
I got nominated for catering awards. If someone was whingeing, I would just think. Thanx...pretty sure you weren't me at my age...and move on.
It's a pretty stuck up way of thinking, but it helps get through the day.
Then regroup, take the truth out of the complaint and adjust.
I now help my hubby with our own trade business, years of experience helps deal with the negativity, desensitized.
Maybe because this is hubbies pride and joy.